A lot of homeowners put up their rooms or their entire place for rent. The good news is that it can offer you an opportunity to have an extra income. It can be a great way to maximize your property especially if parts of the house aren’t used. You want to make sure that your guests are always pleased. But unfortunately, this isn’t always the case. There is a chance that the guest will have a number of complaints.
One of the biggest mistakes among hosts is that they don’t notice the small complaints raised by their guests. These small grievances may not appear in your review, but it can definitely have its drawbacks. So what actually happens when you are not paying close attention to the complaints raised on your property?
Not Getting Repeat Customers
One of the things that you want to establish is a following on the part of your guests. There are guests who would go back to one spot. Now, if your guests will have a number of small complaints in your property, it is most likely that they will get annoyed and not choose your property anymore. Ultimately, this can hurt your business.
Cheapen your place
If you are going to not take a closer look at complaints, there is a chance that your place’s value will depreciate. This means that the property isn’t worth the price that it has been advertised. It means that you will have a smaller income.
Not have recommendations
Another reason why you should take small complaints seriously is the fact that word of mouth advertising still rules. You have to consider the fact that you want a guest to talk about your place. You don’t want them to not suggest your place if they are going to talk to other travelers.
The only way that you can do this is by giving them a reason to come back to your property. Keep in mind that the bad thing about word of mouth is that you are powerless about it. Unlike reviews that you can respond to or even release an entire blog about, word of mouth is something that is beyond your control.
Affect your rating
Rating is also something that you need to worry about. And why exactly is the rating so important for Airbnb? It is quite common that guests tend to just stick to those places that have received an almost perfect rating from their other guests. Given the filter that people can use on Airbnb, it is important to convince your guests that your place is worthy of five stars.
Always consider the reality that people care about the rating of the host that they are going to choose. And if you are going to take a closer look at the competitiveness of the niche today, you will realize that you want nothing less than a perfect ranking. All it takes is a disgruntled guest to get your ranking down.
If you want to start your vacation rental business, it is always a good idea that you are prepared to handle not only the guest’s experience but also the possible complaints along the way.